1. DELIVERY
1.1 Order Processing
Orders are typically processed and fulfilled within 24 hours. Orders placed during weekends or public holidays will be processed on the next business day.
You will receive an order confirmation email shortly after placing your order, followed by a shipment confirmation email with tracking information once your order has been dispatched.
1.2 Fulfillment Network
To provide faster delivery and a more reliable customer experience, Scandinavian Biolabs operates a network of fulfillment centers across Denmark, the United Kingdom, and the United States.
Orders are automatically fulfilled from the warehouse that best serves the delivery destination.
Fulfillment Regions
Denmark
All countries not listed below*
United Kingdom
United Kingdom, Northern Ireland, and the Channel Islands
United States
United States and Canada
1.3 Delivery Times
Most orders are delivered within 1–5 business days within their local fulfillment region. Delivery times for other destinations may vary depending on location, customs processing, and local carrier services.
1.4 Duties, Taxes & Customs
We deliver without additional customs fees within the European Union, the United Kingdom, and the United States.
For deliveries to Norway, Switzerland, Iceland, and Canada, duties and taxes are included. Orders are shipped on a Delivered Duty Paid (DDP) basis, meaning no additional duties or taxes are payable upon delivery.
1.5 Shipping Partners
Scandinavian Biolabs ships worldwide through a network of trusted local and international delivery partners. Available delivery options will always be displayed at checkout.
*We are currently unable to ship to certain destinations in Africa and South America. In addition, some products may not be available for delivery to Hawaii and Alaska.
1.6 Delivery Issues
If your tracking indicates a delivery issue or your order has not arrived within a reasonable timeframe, please contact Customer Care at contact@scandinavianbiolabs.com and we will investigate with the carrier.
1.7 Free Shipping
We offer free shipping on:
• All active subscription orders*
• All one-time purchases of €75 or more**
*Orders shipped to Malta and Cyprus qualify for free shipping only when the order value is €55 or more.
**Free shipping is not available for countries and territories outside the European Union, the United Kingdom, the United States, Norway, Switzerland, Iceland, and Canada.
1.8 Order Cancellation
Orders may be cancelled before they have been dispatched by contacting Customer Care at contact@scandinavianbiolabs.com.
Once an order has been dispatched, cancellation is no longer possible. If you no longer wish to keep the products, they may be returned in accordance with our Return Policy.
Cancellation is only valid once confirmed by Scandinavian Biolabs.
If a product becomes unavailable or is discontinued, Scandinavian Biolabs reserves the right to cancel the order and issue a full refund. Where possible, an equivalent replacement product may be offered.
1.9 Subscription Orders
Subscription cancellations are governed by our Terms & Conditions and do not affect your statutory rights regarding delivered products.
Subscriptions can be cancelled, paused, or skipped at any time through the Customer Portal. No commitment required.
2. RETURNS
We understand that sometimes a product may not be the right fit.
If you purchased directly from Scandinavian Biolabs, you have the right to withdraw from your purchase within 14 days of receiving your order, in accordance with applicable consumer protection laws.
To exercise your right of withdrawal, please contact Customer Care at contact@scandinavianbiolabs.com before the end of the withdrawal period.
Once you have informed us of your decision to withdraw, returned products must be sent back within 14 days.
Please note that, for hygiene and health protection reasons, the right of withdrawal does not apply to sealed products that have been unsealed after delivery and are therefore no longer suitable for return.
If you refuse delivery without first contacting Customer Care, return shipping and handling costs may be deducted from your refund where permitted by law.
2.1 Return Process
Depending on where your order was fulfilled, the return process differs slightly.
All countries not listed below*
Please fill out our Return Request form HERE.
United Kingdom, Northern Ireland, and the Channel Islands
Initiate your return through our self-service return portal HERE.
Unless otherwise stated, customers are responsible for return shipping costs.
Returned items remain the responsibility of the customer until they have been received by Scandinavian Biolabs or our designated returns partner. We recommend retaining proof of postage and tracking information where available.
For assistance, please contact Customer Care at contact@scandinavianbiolabs.com.
We highly encourage you to use our Return Request Form or Return Portals when creating a return.
If you prefer to arrange the return shipment yourself, you may send your parcel to one of the addresses below. Please make sure your order number is clearly stated on or inside the parcel so we can identify and process your return.
EU + Rest of World:
Scandinavian Biolabs
Kystvejen 50
9400 Noerresundby
Denmark
contact@scandinavianbiolabs.com
UK:
HIVE c/o Scandinavian Biolabs
DC3 White Rock Road, Prologis Park
Stoke-on-Trent, ST4 4FA
United Kingdom
contact@scandinavianbiolabs.com
3. REFUNDS
Once your returned item has been received and inspected, any eligible refund will be issued to the original payment method used for the purchase.
Where a customer exercises their statutory right of withdrawal, refunds will be processed in accordance with applicable consumer protection laws. Scandinavian Biolabs may withhold reimbursement until the returned goods have been received or proof of return has been provided.
Once processed, refunds are typically reflected in the original payment method within 5 business days, although some payment providers may require up to 14 business days.
Where required by applicable law, we will also reimburse the standard outbound delivery costs paid by you. Any additional costs resulting from your selection of a delivery method other than the least expensive standard delivery option offered by us will not be reimbursed.
Refunds cannot be issued to an alternative payment method.
If a return affects eligibility for a promotional offer or discount, the refund amount may be adjusted accordingly.
Complimentary gifts received as part of a qualifying purchase must be returned if the qualifying products are returned for a refund.
If you have not received your refund within the expected timeframe, please contact Customer Care at contact@scandinavianbiolabs.com and include your order number.
4. EXCHANGES
We currently do not offer product exchanges or store credit.
If you would like to return a product, please refer to the Returns section above.
4.1 Incorrect Items
If you receive an incorrect item, please contact Customer Care at contact@scandinavianbiolabs.com and include your order number. We will resolve the issue as quickly as possible and arrange shipment of the correct product where applicable.
5. DAMAGED OR DEFECTIVE ITEMS
If a product arrives damaged, defective, or otherwise unusable, please contact Customer Care at contact@scandinavianbiolabs.com as soon as possible.
Where possible, please include photographs of the product and packaging to help us assess the issue and improve our shipping processes.
Eligible damaged or defective products will be replaced or otherwise resolved in accordance with applicable consumer protection laws.
6. THIRD-PARTY RETAILERS
Scandinavian Biolabs can only process returns, refunds, and order-related requests for products purchased directly through an official Scandinavian Biolabs website.
If your purchase was made through an authorised retailer or another third-party seller, please contact the retailer directly regarding their return, refund, or exchange policy.
Nothing in this policy affects your statutory rights under applicable consumer protection laws.