Last updated: 11 August 2026

Company Information

Scandinavian Biolabs ApS
Kronprinsessegade 54, 4. tv
1306 Copenhagen K
Denmark
VAT ID for DK: DK41170514
VAT ID for UK: GB371696171

§ 1 Scope of Application & Definitions

These General Terms & Conditions ("Terms") apply to all orders placed by consumers through the Scandinavian Biolabs online store at https://scandinavianbiolabs.co.uk (the "Website"). By placing an order through the Website, you agree to be bound by these Terms. The version of the Terms in force at the time the contract is concluded shall apply.

For the purposes of these Terms, a Consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, craft, or profession.

§ 2 Contracting Party & Contact Details

Your contract is concluded with Scandinavian Biolabs ApS (CVR No. 41170514), Kronprisessegade 54, 4. tv, 1306 Copenhagen K, Denmark ("Scandinavian Biolabs", "we", "us", or "our").

If you have any questions regarding these Terms, your order, or our products, please contact our Customer Support team at contact@scandinavianbiolabs.com.

§ 3 Formation of the Contract

The presentation of products on the Website constitutes an invitation to submit an order and does not constitute a binding offer by Scandinavian Biolabs.

By clicking the "Order Now" (or equivalent) button during checkout, you submit a binding offer to purchase the products in your shopping basket. Before submitting your order, you may review, modify, or remove products and correct any information entered. The ordering process may be cancelled at any time before the order is submitted by closing your browser or leaving the checkout.

Immediately after you place your order, you will receive an automatically generated Order Confirmation by email. The Order Confirmation acknowledges receipt of your order, constitutes our acceptance of your offer, and forms the binding contract between you and Scandinavian Biolabs. The Order Confirmation also serves as your proof of purchase, and we recommend that you retain it for your records.

For orders with a delivery address within the European Union (EU), payment will be charged when the order is fulfilled. Your selected payment method may be authorised at the time the order is placed, but the payment will not be captured until fulfillment.

For orders with a delivery address in a non-EU country, payment will be charged when the order is placed at checkout.

Where a deferred payment option (such as "Buy Now, Pay Later") is offered, the timing and processing of payment may be subject to the terms and conditions of the relevant third-party payment provider.

We will store the contract text and send you the Order Confirmation together with these Terms and, where applicable, information regarding your statutory right of withdrawal by email.

§ 4 Prices, Shipping Costs, Taxes & Payment

All prices displayed on the Website are shown in the currency selected by you or displayed based on your location and include applicable Value Added Tax (VAT), sales tax, or similar indirect taxes where required by applicable law, unless otherwise stated.

Shipping costs, if applicable, will be displayed separately during the checkout process before you complete your purchase. We may offer free shipping for orders above a specified order value, as indicated on the Website.

We accept a range of secure payment methods, including credit and debit cards and other online payment services. The payment methods available for your order will be displayed during checkout.

For certain delivery destinations, import duties, customs fees, taxes, or other charges may apply. Where such charges are not included in the purchase price, they are the responsibility of the customer. For more information about shipping, taxes, duties, and destination-specific policies, please refer to our Help Center.

§ 5 Product Information

We make every effort to ensure that product descriptions, specifications, prices, and other information on the Website are accurate. However, typographical errors, inaccuracies, or omissions may occasionally occur. Scandinavian Biolabs reserves the right to correct such errors before an Order Confirmation is issued.

Product images are provided for illustrative purposes only and may differ slightly from the actual product, including its appearance, packaging, or labelling.

§ 6 Delivery

For orders placed for delivery within the United Kingdom before 4:00 PM (local time) on a business day, the estimated delivery time is normally 2 business days from the Order Confirmation. Estimated delivery times for other destinations will be displayed during the checkout process and may vary depending on the delivery country.

Delivery times are estimates only and are not guaranteed. Delays may occur due to circumstances beyond our reasonable control.

If one or more products included in your order become unavailable after your Order Confirmation has been issued, we will notify you by email as soon as reasonably practicable. The notification will include the expected delivery timeframe and, where applicable, the options available to you. Depending on the circumstances, you may be offered one or more of the following:

• to wait until the product is back in stock;
• to receive the available products first, with the remaining products shipped separately at no additional cost;
• to cancel the unavailable product and receive a refund for that product; or
• to cancel your order in accordance with your statutory rights and these Terms.

The specific options available may vary depending on the circumstances of your order. Any refund will be processed using the original payment method.

§ 7 Right of Cancellation & Returns

Consumers have the statutory right to cancel their purchase within 14 days of receiving the goods, in accordance with applicable consumer protection laws.

To exercise your right of cancellation, returns must be initiated through our Returns Portal. Unless otherwise required by applicable law, you are responsible for the direct costs of returning the goods. Returned products must be unused, unopened, and returned in their original packaging where reasonably possible. Further information regarding our returns process is available in the Shipping & Returns section of our Help Center.

If only part of a product bundle or promotional offer is returned, we reserve the right to recalculate the purchase price based on the full individual price of the products you retain and adjust the refund accordingly.

§ 8 Refunds

Refunds will be made using the same payment method used for the original purchase.

Eligible refunds will be processed within 10 business days after we have received the returned goods or, where applicable, satisfactory proof that they have been returned. Depending on your payment provider, it may take up to an additional 10 business days for the refunded amount to appear in your account.

Where required by applicable law, we will also reimburse the standard outbound delivery costs paid by you. Any additional costs resulting from your selection of a delivery method other than the least expensive standard delivery option offered by us will not be reimbursed.

§ 9 Damaged, Defective or Incorrect Products

Please inspect your order as soon as reasonably practicable after delivery to ensure that the products are complete, undamaged, and correspond to your order.

If your order has been damaged during transport or you have received an incorrect product, please notify Scandinavian Biolabs as soon as possible and, where applicable, no later than 30 days after receiving your order. Where relevant, we may request photographs or other information to help us assess and resolve the issue.

Nothing in this section affects your statutory rights in relation to damaged, defective, or non-conforming goods under applicable consumer protection laws.

§ 10 Subscriptions

Customers may purchase selected products as a subscription. The applicable subscription terms, including the subscription discount, delivery interval, and any introductory offers, will be clearly displayed during the checkout process before the order is placed.

For subscription orders with a delivery address within the European Union (EU), the first payment is charged when the subscription order is fulfilled. Thereafter, your subscription will automatically renew on the same calendar day of each renewal period (or the nearest corresponding date where a calendar month contains fewer days), unless you cancel your subscription beforehand. The applicable subscription price will be charged when each renewal order is fulfilled.

For subscription orders with a delivery address outside the European Union (EU), including those in the United Kingdom, the first payment is charged at the time the subscription order is placed. Thereafter, your subscription will automatically renew, and the applicable subscription price will be charged on the same calendar day of each renewal period (or the nearest corresponding date where a calendar month contains fewer days), unless you cancel your subscription beforehand.

Subscriptions are available with delivery intervals of 1, 3, or 5 months. You may manage your subscription at any time through your Customer Account, including changing your delivery interval, skipping a scheduled delivery, or cancelling your subscription. Products included in an active subscription cannot be exchanged for different products. To subscribe to a different product, you must cancel your existing subscription and create a new one.

There is no minimum subscription period, and you may cancel your subscription at any time. Cancellation will prevent future renewal orders from being placed. If payment for a renewal order has already been processed, you should contact Customer Support as soon as possible. Where the order has not yet been dispatched, we will make reasonable efforts to cancel it. Once dispatched, the order will be subject to the statutory right of cancellation and any applicable return rights.

To manage your subscription, you must have a Customer Account. A Customer Account is automatically created when you purchase a subscription using the email address associated with your order. To access your Customer Account for the first time, you must create a password. You are responsible for maintaining the confidentiality of your login credentials and for keeping your account information up to date.

If a recurring payment cannot be processed, we may automatically retry the payment using the payment method provided. If payment cannot be successfully completed, we reserve the right to suspend or cancel the subscription.

Unless otherwise expressly stated, the subscription price agreed when you enter into the subscription will remain unchanged for the duration of your active subscription. Introductory or promotional discounts apply only for the period specified at the time of purchase and will automatically expire thereafter.

Subscribers may receive additional benefits, such as exclusive promotions, access to partner services, or complimentary products based on the duration of their subscription. Eligibility for such benefits is determined by Scandinavian Biolabs and the applicable promotion or programme. Scandinavian Biolabs reserves the right to modify, replace, suspend, or discontinue subscriber benefits or eligibility criteria at any time. Such changes will not affect the subscription price agreed at the commencement of your subscription or your statutory rights.

§ 11 Promotional Gifts

From time to time, Scandinavian Biolabs may offer promotional gifts with qualifying orders. Eligibility for a promotional gift is subject to the conditions of the relevant promotion, including any minimum purchase value or other qualifying requirements.

Promotional gift offers may be limited in time, available while stocks last, and subject to availability. Unless expressly stated otherwise, there is no entitlement to a specific promotional gift.

If a return, cancellation, or partial refund causes the value of your order to fall below the qualifying threshold for a promotional gift, the promotional gift must also be returned. If the promotional gift is not returned, Scandinavian Biolabs reserves the right to deduct the retail value of the promotional gift from any refund due to you.

§ 12 Fraud Prevention

Scandinavian Biolabs reserves the right to refuse, suspend, or cancel any order, Customer Account, or subscription where we reasonably suspect fraudulent activity, misuse of the Website, unauthorised payment activity, or a breach of these Terms. Where appropriate, we may report suspected fraudulent activity to the relevant authorities.

§ 13 Liability

Nothing in these Terms limits or excludes Scandinavian Biolabs' liability where such liability cannot be limited or excluded under applicable law, including liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, defective products, or your statutory rights as a consumer.

Subject to the above, Scandinavian Biolabs shall not be liable for any indirect or consequential loss arising out of or in connection with these Terms or your purchase, including loss of income, loss of profits, loss of business, loss of anticipated savings, loss of data, or other economic loss.

Nothing in these Terms affects your statutory rights under applicable consumer protection laws.

§ 14 Force Majeure

Scandinavian Biolabs shall not be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from events beyond our reasonable control, including, but not limited to, acts of God, natural disasters, epidemics or pandemics, war, terrorism, governmental actions, strikes or other labour disputes, interruptions to transportation or utilities, cyberattacks, or failures of suppliers or subcontractors. We will make reasonable efforts to minimise the effects of such events and resume performance as soon as reasonably practicable.

§ 15 Intellectual Property

All content available on the Website, including but not limited to text, images, graphics, videos, logos, trademarks, designs, and other materials, is the property of Scandinavian Biolabs or its licensors and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, publish, or otherwise use any content from the Website without the prior written consent of Scandinavian Biolabs or the relevant rights holder, except as permitted by applicable law.

Scandinavian Biolabs reserves all intellectual property rights and may take appropriate legal action to protect them.

§ 16 Privacy & Personal Data

Scandinavian Biolabs processes your personal data in accordance with applicable data protection laws, including the UK GDPR, the EU GDPR (where applicable), and our Privacy Policy.

When you place an order or use our Website, we may collect and process personal information such as your name, contact details, billing and delivery addresses, and payment information for the purposes of processing your order, providing our services, communicating with you, and complying with our legal obligations.

For further information about how we collect, use, store, and protect your personal data, including your rights under applicable data protection laws, please refer to our Privacy Policy available on the Website.

§ 17 Governing Law & Jurisdiction

These Terms shall be governed by the laws of England and Wales if you purchase through our UK store, or by the laws applicable to the Scandinavian Biolabs entity with which you contract, unless otherwise required by mandatory consumer protection laws. Nothing in these Terms deprives you of the protection afforded by the mandatory consumer laws of your country of residence.

§ 18 Amendments

We may update these Terms from time to time. Any changes will apply only to orders placed after the revised Terms have been published on the Website and will not affect contracts already concluded.

§ 19 Complaints & Dispute Resolution

If you have a complaint regarding your purchase, please contact Scandinavian Biolabs Customer Support at contact@scandinavianbiolabs.com. We will make every reasonable effort to resolve your complaint promptly and fairly.

If we are unable to resolve your complaint, you may have the right to refer the dispute to the relevant consumer dispute resolution body in your country of residence or as otherwise provided under applicable law.